Terms & Conditions of Sale

1. Who we are

www.lumea-senses.com is operated by LUMEA SENSES, Athens, Greece — All Rights Reserved ("LUMEA SENSES", "we", "us"). Contact: lumea.senses@gmail.com. By placing an order you accept these Terms & Conditions.

2. Products

Our candles and wax melts are handmade from natural soy wax in small batches. Small variations in colour, texture and finish are a natural characteristic of handmade products, not defects. Product photos are illustrative; screen colours may differ slightly.

3. Prices & payment

All prices are in euro (€) and include VAT where applicable. Shipping costs are shown at checkout before you pay. Payment is processed securely by Stripe — we accept major debit and credit cards. Your order is confirmed when payment succeeds and you receive the confirmation email.

4. Shipping & delivery

We ship across Greece and worldwide. Indicative delivery times: Greece 2–4 business days, Europe 5–9, rest of world 7–14 (from dispatch; made-to-order pieces need additional production time which we confirm by email). Delivery times are estimates and may vary due to couriers or customs. For deliveries outside the EU, any import duties or local taxes are the responsibility of the recipient.

5. Right of withdrawal (EU consumers — 14 days)

If you are a consumer in the EU, you may withdraw from your purchase within 14 days of receiving the products, without giving a reason (Directive 2011/83/EU & Greek Law 2251/1994). To do so, email us within that period at lumea.senses@gmail.com stating your order details, and return the products within 14 days of notifying us, unused, unburned and in their original packaging. Return shipping costs are borne by you. We will refund the full price including standard delivery costs within 14 days of receiving the return (or proof of return shipment), using your original payment method.

Exception: products made to your specifications or clearly personalised — such as custom colours, custom scents, sculpted pieces made to order, or personalised event favours — are exempt from the right of withdrawal (Art. 16(c), Directive 2011/83/EU). We will always tell you before production begins.

6. Damaged or incorrect orders

Please check your parcel on arrival. If a product arrives damaged or you receive the wrong item, email us within 48 hours with photos of the product and packaging — we will replace it or refund you at no cost to you. Your statutory guarantee rights for defective products remain unaffected.

7. Candle safety

• Never leave a burning candle unattended; keep away from children, pets, drafts and flammable objects.
• Burn on a heat-resistant surface; trim the wick to ~5 mm before each use; do not burn for more than 4 hours at a time.
• Massage candles: let the melted wax cool briefly before applying to skin; test on a small area first; do not use on irritated skin.

We accept no liability for damage caused by use contrary to these instructions.

8. Dispute resolution

These terms are governed by Greek law. For any consumer dispute you may contact the Greek Consumer Ombudsman (Συνήγορος του Καταναλωτή, www.synigoroskatanaloti.gr), a certified alternative dispute resolution body, or the courts of Athens, Greece.

9. Changes

We may update these terms; the version in force at the time of your order applies to that order.